Returns and Exchanges

Returns and Exchanges

If your order isn’t quite right, you have 30 days from receipt to return it for a refund or exchange. Unfortunately, if more than 30 days have passed, we won’t be able to offer a refund or exchange.
Once we receive your return, it will be inspected. If it’s in its original condition and shows no signs of use, we’ll proceed with your refund or exchange. If the return does not pass inspection (e.g., worn, damaged, or not in original condition), your request may be rejected. In that case, we’ll contact you to discuss other options such as a store credit, partial refund, or returning the item to you.
Customers are responsible for return shipping costs. However, if we've made a mistake with your order, please email us with a description of the issue and any relevant images. We’ll be more than happy to create a free return label for you and arrange a replacement as soon as possible.

How to Return

UK Customers:
To make a return or exchange, please use our Returns Portal:
https://start.atlast.co/art-of-football-clothing/auth
Follow the steps to generate your return label and track your return easily.

International Customers:
Our Returns Portal is currently only available for UK customers. If you are outside of the UK, please return your item using a postal service of your choice to:
Art of Football Ltd
20 Daleside Road
Nottingham
NG2 4DH
United Kingdom

Important: Include a note in the parcel with your name, order number and return request. Without this information, we may not be able to identify your return.

Refunds
Once your return passes inspection, we’ll process your refund and send you a confirmation email. Funds usually appear back in your original payment method within 5–7 working days, though it can often be quicker.
If you haven’t received your refund after this time, please check with your bank as they may still be processing it. If you’re still without your refund, please drop us an email and we’ll be happy to help.

Exchanges
To request an exchange, please use our Returns Portal to start your return. When asked to select a reason for return, choose “Other”. Make sure to include a note in the return parcel clearly stating the size and/or item you'd like in exchange. This information helps us process your request quickly and accurately.
Once your return is received and approved, we'll ship your replacement item. You’ll receive a new tracking link via email as soon as it’s on the way.
Please note: Many of our items are made to order, so your replacement may take 2-4 working days to ship after we receive your return

If you have any questions or need assistance, please do not hesitate to reach out to us at customerservice@art-of-football.com